Refund policy

Last updated 13 October 2026

This policy explains how to cancel an order, return a part or report a problem. It sits alongside your legal rights and doesn't affect them.

Changed your mind

You can cancel an online order for any reason within 14 days of the day you receive it (or the last part of it). Tell us by email, then send the part back within a further 14 days.

• Please return parts unused, unfitted and in their original packaging where you can.
• You pay the cost of sending a part back. For large parts, ask us first, as courier costs can be high.
• We refund the price of the part.
• If a part has been fitted, drilled, trimmed, painted or damaged, or handled more than you'd need to inspect it in a shop, we can reduce the refund by the loss in value. That can be the full price if it can't be sold again.

Parts made to your specification

Parts made or finished to your specification, such as a part painted in your car's colour, can't be cancelled once we've placed the order, unless they're faulty. We'll always tell you before you order if a part is made to your specification. Standard parts that we order in for you can still be cancelled as above.

Damaged, faulty or not what you ordered

Please check parts when they arrive, and test-fit them before you paint, drill, trim or fit them permanently. If anything is damaged, faulty or not what you ordered:

1. Email us your order number with photos of the part, the packaging and the label. Telling us within 48 hours of delivery helps us claim from the courier, but it isn't a deadline on your rights.
2. We'll arrange a replacement, repair or refund, and we pay the return postage.

Under the Consumer Rights Act 2015 you can reject a faulty part for a full refund within 30 days of delivery. After that, you're entitled to a repair or replacement, or a refund if that isn't possible.

Ordered the wrong part?

If a part matches its listing but doesn't suit your car, it's treated as a change of mind (see above), so it needs to be unfitted. We're happy to check fitment before you order: send us your reg, or your car's model and year.

How to return a part

1. Email sales@projectstyling.co.uk with your order number and the reason.
2. We'll reply with the returns address and a returns number.
3. Pack the part well, in its original packaging if you can, and send it with a tracked service.

Refunds

We refund you within 14 days of receiving the part back. Refunds go back to the payment method you used.

Exchanges

We don't swap parts directly. Return the part for a refund and place a new order for the one you want.

Fitting bookings

If you've paid a deposit for fitting, the cancellation rules are in our fitting terms.

Sale items

Sale and discounted items have the same return rights as everything else.

Contact

sales@projectstyling.co.uk · 07540 331557 · 7 days a week, 9am to 10pm