Refund policy

At Project Styling we want you to be happy with your purchase. This policy sits alongside your statutory rights and does not affect them.

Right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel an online order within 14 days of receiving your item and return it within a further 14 days for a refund of the item price. Items must be unused, unfitted, and in their original packaging. You are responsible for return postage unless the item is faulty or incorrect.

Damaged or incorrect items

Please inspect your order on arrival. If an item arrives damaged, faulty, or is not what you ordered, contact us at sales@projectstyling.co.uk within 48 hours with photos and your order number. We will arrange a free replacement or refund, including return postage.

Fitment is your responsibility

Our listings state the make, model and year each part is designed for. Please confirm the part matches your exact vehicle before ordering or fitting. Returns due to incorrect vehicle selection are treated as a standard cancellation and the item must be unfitted.

Made-to-order & fitted items

Made-to-order or custom items (e.g. certain carbon-fibre or painted parts) are produced specifically for you and cannot be cancelled or returned unless faulty; this is noted on the product page. Parts that have been installed, drilled, trimmed, painted or otherwise modified cannot be returned unless faulty.

Fitting service

Where you select our Southend-on-Sea fitting option, any deposit toward fitting is refundable up to 48 hours before your booked slot; after that it is non-refundable to cover reserved labour.

Refunds

Refunds are issued to the original payment method within 14 days of us receiving the returned item, once inspected. To start a return, email sales@projectstyling.co.uk with your order number.